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Practice Policies

Confidentiality & Medical Records

Locked blue folderWe ask for personal medical information so that you can receive care and treatment.  This information is recorded on computer and we are registered under the Data Protection Act.  The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team.  However, for the effective functioning of a multi-disciplinary team it is necessary that medical information about you is shared between memebers of the practice team. 

Your records are safe with us

The practice has strict confidentiality and security policies which all members of the team have a duty to maintain.  We only use or pass your information to other NHS health care staff who have a genuine need to know and they also have a professional duty to maintain the highest levels of confidentiality.  We never knowingly disclose personal information to third parties without your written consent, except if legally required.  From time to time trusted providers need to access our systems for maintenance, support, and updating of our information technology.

Research and development

The practice is actively involved in medical research and development, and received a Beacon award from the NHS for developmental work in mens health and primary care cardiology.  We are involved in research studies which require access to anonymous information from patients notes.  If you would like to opt out of this data collection scheme, please let the surgery know.

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme.  A Publication Scheme is a guide to the "classes" of information the practice intends to routinely make available.  Requests for information under the Freedom of Information Act should be addressed to the practice manager in writing.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy / Zero Tolerance

The practice team want to help care for their patients.  Help them to do their job by being courteous and co-operative.  They will not tolerate verbal or physical abuse, or damage to the surgery.  Such incidents will be treated seriously and may lead to removal from the practice list and / or prosecution.

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